Frequently Asked Questions

1. Who operates Fociliy?

Fociliy is operated by Music Plus.

2. How long does delivery take?

Estimated delivery is generally 7–15 business days.

3. Do you offer free shipping?

Yes. Free Standard Shipping is currently available on eligible orders over US$59.

4. How can I track my order?

When tracking information becomes available, it will be sent to the email address associated with your order.

5. What is your return policy?

Eligible return requests may generally be submitted within 30 calendar days after delivery.

6. Where should I send my return?

Please contact Customer Service to obtain the correct return address.

Do not send a return directly to our registered business address unless specifically instructed by our customer service team.

7. How do I request a return?

Email service@fociliy.com with your order number, product information, reason for return, and relevant photos where applicable.

8. What if my product is damaged or incorrect?

Please contact Customer Service with your order number, a description of the issue, and relevant photos.

9. Can I cancel my order?

Please contact us as soon as possible. If the order has not yet been shipped, we will make reasonable efforts to assist.

10. What payment methods do you accept?

Available payment methods may include major credit or debit cards, PayPal, Apple Pay where available, and other methods displayed during checkout.

11. How do I contact Fociliy?

Email: service@fociliy.com
Phone: +1 321-759-0954

Company Information

Music Plus
1829 Rosemont Avenue
Lake Mary, Florida 32746
United States