Shipping & Delivery

Last Updated: August 28, 2026

This Shipping & Delivery Policy explains how orders placed through www.fociliy.com are processed and delivered.

Fociliy is operated by Music Plus.

1. Estimated Delivery Time

Estimated delivery is generally:

7–15 business days

Delivery times are estimates and may vary depending on destination, carrier operations, customs processing, public holidays, weather conditions, peak shopping periods, and other circumstances outside our reasonable control.

2. Shipping Rates

Free Standard Shipping is available on eligible orders over US$59.

For orders that do not qualify for free shipping, the applicable shipping charge will be displayed during checkout.

3. Shipping Destinations

We ship to a range of countries and regions. Shipping availability may vary depending on the destination, product, carrier, and applicable restrictions.

4. Order Tracking

When tracking information is available, a tracking number will be sent to the email address associated with your order.

Please allow some time after shipment for tracking information to become active or update.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error, please contact service@fociliy.com as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

6. Customs, Duties and Taxes

International shipments may be subject to customs procedures, import duties, taxes, VAT, brokerage charges, or other requirements depending on the destination country or region.

Unless otherwise stated during checkout, applicable import-related charges may be the responsibility of the recipient in accordance with local requirements.

7. Delayed or Lost Packages

If your order has not arrived within the expected delivery period, please first review the available tracking information.

If further assistance is required, contact our customer service team with your order number and available tracking information.

8. Damaged Packages or Missing Items

If a package arrives damaged or an item is missing, please contact us and provide your order number, a description of the issue, and relevant photos.

9. Contact Information

Music Plus
1829 Rosemont Avenue
Lake Mary, Florida 32746
United States

Email: service@fociliy.com
Phone: +1 321-759-0954