Return & Refund Policy

Last Updated: August 28, 2026

At Fociliy, we want our customers to have a positive shopping experience. If you experience an issue with your order or wish to request an eligible return, please review the following policy.

1. 30-Day Return Period

You may request an eligible return within 30 calendar days after your order is delivered.

Return requests submitted after this period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, products should generally:

• Be unused
• Be unworn where applicable
• Be unwashed and unaltered
• Be in their original condition
• Include original packaging where reasonably possible
• Include original tags or labels where applicable
• Include valid proof of purchase

3. How to Request a Return

All return requests must be submitted to our customer service team before a product is returned.

Please contact:

Email: service@fociliy.com
Phone: +1 321-759-0954

Please provide:

• Order number
• Customer name
• Email address used for the order
• Product name
• Reason for return
• Photos where applicable

4. Return Address

Please contact Customer Service to obtain the correct return address.

Return locations may vary depending on the product, order, fulfillment location, and reason for return.

Do not send returned products to our registered business address unless our customer service team specifically instructs you to do so.

After your return request has been reviewed and approved, we will provide the appropriate return address and return instructions.

Returns sent without authorization or to an incorrect address may experience delays or may not be accepted.

5. Return Shipping Costs

If the return is caused by:

• A defective product
• A damaged product
• An incorrect product
• An error on our part

we will provide appropriate assistance regarding return shipping costs.

For returns requested for personal reasons, including change of mind, ordering the wrong item, or personal preference, customers may be responsible for return shipping costs unless otherwise required by applicable law.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photos of the product and packaging where applicable.

Depending on the circumstances, an appropriate resolution may include:

• Replacement
• Refund
• Partial refund
• Other appropriate remedy

7. Refund Processing

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to assist with your cancellation request.

Once an order has been shipped, cancellation may no longer be possible.

9. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not qualify for return, including:

• Final sale items
• Gift cards
• Used or materially damaged products
• Products altered after delivery
• Certain hygiene-sensitive products once opened or used

10. Unauthorized Returns

Products returned without prior authorization or without following the provided return instructions may not be accepted or processed.

Always contact Customer Service before sending a return.

11. Contact Information

Fociliy
Operated by Music Plus

Registered Address:
1829 Rosemont Avenue
Lake Mary, Florida 32746
United States

Email: service@fociliy.com
Phone: +1 321-759-0954

For the return address, please contact Customer Service before shipping your return.